Our T&C's

If you’re staying at Split Hostels, or thinking of staying with us, then please take a minute to read our Terms & Conditions. These exist to ensure Split Hostels are a safe, happy, and welcoming place to stay.
​
1. Arrivals and Departures
Although we pride ourselves in being laid back, we still need some rules to make everyone's arrival and departure easy, safe, and stress-free. Check-ins are welcome after 2 pm; before that, you can leave your luggage with us, free of charge. Check-outs are by 10 am at the latest. We clean and make beds between 10 and 2pm, please make it easy for us and go to the beach!

2. Identification
Every guest needs to provide a legal document, to be able to check-in and stay with us. It is only for copying information, as you need to be registered with local authorities about your place of stay. We do that for you :)

3. Stag and Hen dos
We do welcome parties but please go notify us by emailing us first, no random stags and hen dos will be accepted.

4. Age Restrictions
We do not have an age restriction! As long you are legal to stay by yourself, you are good to go. And if you are not, well, hopefully you are with a guardian.

5. Room allocation
We offer mixed dorms as well as private dorms. Do check out the availability of the private dorms in advance, they tend to go fast.

6. Payment
We only accept cash in Croatian currency (kunas) until 31 Dec 2021, then only in Euros.
Please see 13 below for details terms regarding our payment provider.

7. Special Offers and Packages
Special offers are given to large groups and long term stays. Send us an e-mail and we will help organize your stay!

8. Receipts and Invoices
For all receipts and invoices, please e-mail front desk and let us know of legal documents you will need for your billings.

9. Guest Behaviour
No noise after 22h on hostel premises, it is the law of the city. Otherwise, don't be rude, respect your fellow travelers as you meet them, and get to know them and leave us with a smile on your face.

10. Tourist Tax
The daily tourist tax is not included in the price. All other taxes are included.

11. Online Reservation
To reserve a bed we need your credit card details and a 20 percent deposit. This deposit paid upon reservation is non refundable. The total amount owing upon arrival will be the remaining 80 percent of your booking. Cancellations made before midnight 2 days before your booking will not be charged further. See our Cancellation Policy below for our late cancellation and no show terms.

12. Cancellation Policy
We only accept cancellations via email until midnight 2 days prior to the date of arrival.

To cancel - booze & snooze email at [email protected]
To cancel - Fiesta siesta email at [email protected] 

​If you cancel your booking by email before midnight 2 days prior to your date of arrival, you will not be charged further.
If you cancel after this or in the case of a no show, you will be charged the total amount owing of the first 2 nights accommodation (minus your deposit).

13.1 Credit Card Purchase Security Statement
The confidentiality of your data is protected and ensured by using the latest version of TLS encryption. Online billing sites are secured using the Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is the process of encrypting data to prevent unauthorized access during its transmission.
This enables a secure data transfer and prevents unauthorized data access during communication between user and Monri WebPay Payment Gateway and vice versa.
Monri WebPay Payment Gateway and financial institutions exchange data by using their virtual private network (VPN) which is also protected from unauthorized access.
Monri Payments is PCI DSS Level 1 certified payment service provider regulated by Visa and Mastercard rules.
Credit card numbers are not stored by Merchant and are not available to unauthorized personnel.

13.2 Monri Terms and Conditions
Monri - member of Payten
These conditions determine the procedure for ordering, payment, delivery, and reclamation of products offered on
splithostels.com
splithostel.book.rentl.io
fiestasiesta.book.rentl.io
fiestasiesta2.book.rentl.io
boozeandsnooze.book.rentl.io
Websites may be used for your private use without any fees for use, and according to the following terms and conditions.
The seller is PJACA HOSTELI  d.o.o., and the buyer is a visitor to this site who fills in an electronic order, sends it to the seller and makes payment by credit card or cash on delivery.

ORDERING
The customer orders the product or products via the electronic order form.
A customer is considered to be any person who electronically orders at least one product, fills in the required information and sends the order.
All prices are expressed in Croatian national currency, Croatian Kuna (kn) and Euros until 31 Dec 2022, then in Euros with included VAT.
Goods are ordered electronically, by clicking on a specific product and storing it in the cart.
The goods are considered ordered at the moment when the buyer chooses and confirms the method of payment.

PAYMENT
Ordered products or services are paid online with one of the credit cards: Mastercard, Maestro or Visa.

DELIVERY
Ordered products are packaged in such a way that they are not damaged during normal handling. When picking up, the buyer is obliged to check the condition of the shipment and in case of damage to immediately point out and show the product to the delivery person (employee of the company that performs delivery). The seller disclaims all liability for damage that may occur during delivery.
If the buyer does not receive the goods, or the delivery notice, after it has been sent, within the expected time, the buyer has the right to inform the seller in order to take action to find the shipment or to send a replacement shipment.
If the buyer refuses to receive the goods he has ordered from the seller, the seller has the right to demand from the buyer reimbursement of all costs related to delivery.
The seller is obliged to send the shipment to the buyer at the time of receipt of confirmation of approval of the online transaction. Upon receipt of this confirmation, the seller is obliged to send the shipment within 5 (five) working days.
Once the courier (the delivery company) receives the shipment from the seller, the seller is no longer responsible for the further course of delivery and any delays and problems that may arise in connection with further handling and delivery of goods.
If the buyer decides to download the product instead of delivery, the seller is obliged to send the buyer a notice exclusively in the form of e-mail containing download links and instructions. Upon receipt of the e-mail (download notification), the customer can download the product immediately.

COMPLAINTS
The seller is obliged to deliver a product that is technically correct and corresponds to the product description listed on www.splithostel.com. The image illustrating the product on the website does not have to correspond to the actual appearance of the product and the customer cannot make complain about this segment.
In the event of a technical malfunction of the audio recordings stored on the audio transmitter, the seller assumes full responsibility. In case of technical malfunction, the buyer is obliged to advertise the product within 4 (four) working days. After the technical defect had been reported, the buyer is obliged to return the technically defective audio transmitter by mail, along with the invoice, after which the seller will send the buyer a replacement product within 3 (three) working days, free of charge. In the case of the above, the customer has no right to request a refund, but only a replacement product.
The seller is not responsible for any damage and other obligations that are in the domain of the delivery company (the company that performs the delivery of products).
If the customer chooses the download option and the customer is unable to download due to technical problems caused on the seller's server, the seller agrees to send an email with a new download option for which the buyer does not bear any costs.
In case the buyer is still unable to download due to technical problems on the seller's server, the buyer is obliged to contact the seller's sales department who will offer an adequate solution that will not include any fees and further costs by the buyer. The buyer has no right to request a refund in this situation.
In case the buyer cannot download the product and the technical problems are not related to the seller, but are caused by the buyer, operator or third party, the seller is not responsible and is not obliged to allow the buyer to download or deliver goods free of charge.
The customer is obliged to download the product within 5 (five) working days, after which he will no longer be able to download the product, regardless of the fact that he has made the payment. In this case, the buyer waives of any complaint.

COPYRIGHT PROTECTION
All rights of the publisher and the holder of the program on the recorded and printed work are reserved. The publisher is PJACA HOSTELI d.o.o. The buyer is obligated not to unauthorisedly reproduce, perform, use for broadcasting purposes, and sell the seller's products or any part of these products.

GENERAL
PJACA HOSTELI d.o.o. reserves the right to change these terms and conditions. All changes will be applied to the use of SPLITHOSTEL.com pages. The buyer is responsible for the accuracy and completeness of the data entered during the purchase.
The services provided by Splithostel.com Internet store do not include the costs you incur using computer equipment and services to access our site. PJACA HOSTELI d.o.o. is not responsible for telephone costs, Internet traffic or any other costs that may be incurred.
Although the PJACA HOSTELI d.o.o. strives to provide the best possible offer of services, PJACA HOSTELI d.o.o. cannot guarantee that the services on Splithostel.com will meet your needs, nor can it guarantee that the service will be error-free. If an error occurs, please report it to our e-mail [email protected] in order to eliminate it as soon as possible.