Split Hostel's Privacy Policy

Split Hostels is part of Pjaca Hosteli d.o.o.. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.
 
Topics:

• What data do we collect?
• How do we collect your data?
• How will we use your data?
• How do we store your data?
• Marketing
• What are your data protection rights?
• What are cookies?
• How do we use cookies?
• What types of cookies do we use?
• How to manage your cookies
• Privacy policies of other websites
• Changes to our privacy policy
• How to contact us
• How to contact the appropriate authorities

What data do we collect?
Split Hostels collects the following data:

• Personal identification information (Name, email address, phone number, etc.)
• Financial information, such as debit or credit card information
• Cookies

 
How do we collect your data?
You directly provide Split Hostels with most of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services.
• Complete our online Contact or Subscription forms.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser’s cookies.
• Complete our Check In form.

 
Split Hostels may also receive your data indirectly from the following sources:

• Our website CRM (Weebly – policy regarding our customers is available here)
• Our website Chat facility (Smartsupp)
• Our rental booking and management provider (Rentlio)
• Our payment processer (Stripe)
• Our booking partners (including but not limited to Hostelworld, Booking.com, Dorms.com, Airbnb and their affiliated sites. Please note: if you completed your booking through another third party site, that site may share any details provided to them according to their Privacy Policy, even if it is not listed above)

How will we use your data?
Split Hostels collects your data so that we can:

• Process your order, manage your account.
• Email you with special offers on other products and services we think you might like.

 
When Split Hostels processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
 
How do we store your data?
Split Hostels securely stores your data on their secure Booking Management software (Rentlio), their secure email system and directly on their computers (not cloud storage). Only members of staff which require access are granted access to these platforms and areas.
 
Split Hostels will keep your Personal Identification for a maximum of 1 year. Once this time period has expired, we will delete your data.
 
Split Hostels will keep your Financial Identification information for as long as is required to process payments and then delete your data. However, our partners may keep your data for longer, as listed in their Privacy Policies (see above or our Partners for this information).
 
Marketing
Split Hostels would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies, including but not limited to

• Rentl.io
• Hostelworld
• Booking.com
• Dorms.com
• Airbnb
• Any other booking partner we may have added since our last Privacy Policy update
• Other businesses local to Split that we think you may be interested in

 
If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Split Hostels from contacting you for marketing purposes or giving your data to other members of the Split Hostels Group.
 
If you no longer wish to be contacted for marketing purposes, please contact us on our emails: [email protected] or ​[email protected]

What are your data protection rights?
Split Hostels would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
 
The right to access - You have the right to request Split Hostels for copies of your personal data. We may charge you a small fee for this service.
 
The right to rectification - You have the right to request that Split Hostels correct any information you believe is inaccurate. You also have the right to request Split Hostels to complete information you believe is incomplete.
 
The right to erasure — You have the right to request that Split Hostels erase your personal data, under certain conditions.
 
The right to restrict processing - You have the right to request that Split Hostels restrict the processing of your personal data, under certain conditions.
 
The right to object to processing - You have the right to object to Split Hostels’s processing of your personal data, under certain conditions.
 
The right to data portability - You have the right to request that Split Hostels transfer the data that we have collected to another organization, or directly to you, under certain conditions.
 
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us on our emails:
[email protected] or ​[email protected]
Or write to us:           Pjaca Hosteli d.o.o.
                                 Narodni Trg 8
                                 21000 Split
                                 Croatia
 
What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
 
For further information, visit aIIaboutcookies.org.
 
How do we use cookies?
Split Hostels uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website
• Making improvements to our website based on our users’ traffic

What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:

• Functionality — Split Hostels uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
• Advertising — Split Hostels uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Split Hostels sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

 
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
 
Privacy policies of other websites
The Split Hostels website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
 
Changes to our privacy policy
Split Hostels keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 21 July 2022.
 
How to contact us
If you have any questions about Split Hostel’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
 
Email us at: [email protected] or ​[email protected]
Or write to us at:      Pjaca Hosteli d.o.o.
                                Narodni Trg 8
                                21000 Split
                                Croatia

How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Split Hostels has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office:
CROATIAN PERSONAL DATA PROTECTION AGENCY
Address:          Selska cesta 136
                        HR – 10 000 Zagreb
Tel. 00385 (0)1 4609-000
E-mail: [email protected]
Web:  http://www.azop.hr